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Cancellation/Refunds Policy

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Cancellation/Refunds Policy

HOTELS

Reservations can be made by paying 100% of the rent for entire stay. GST, as applicable, is payable extra.
Check in time is 02:00 PM and Checkout out time is 12:00 noon. In case the reservation is for dates beyond March 31 next, revised tariff will be applicable.
Cancellation/ Refund : Online cancellations can be done from our website in respect of online bookings. Cancellation for Offline bookings can be done by the office where booking has been made. In case of any problem while processing cancellations, please send email to shimla@hptdc.in.
Cancellation/ Refunds

  1. Cancellation charges for cancellations done before 30 days from the scheduled date of check-in will be 5% of the room rent and 95% will be refundable.
  2. Cancellation charges for cancellations done between 16- 30 days from the scheduled date of check-in will be 10% of the room rent and 90% will be refundable.
  3. Cancellation charges for cancellations done between 8 – 15 days from the scheduled date of check-in will be 20% of the room rent and 80% will be refundable.
  4. Cancellation charges for cancellations done between 4 – 7 days from the scheduled date of check-in will be 50% of the room rent and 50% will be refundable.
  5. Cancellation charges for cancellations done less than 4 days from the scheduled date of check-in will be 80% of the room rent and 20% will be refundable.
  6. No cancellations will be allowed for current day bookings/ current day check-ins.

TRANSPORT

Reservation can be made by paying 100% advance.
Cancellation Rules :
  1. No Refund: less than 12 hrs. before departure.
  2. 50% Refund: 24-12 hrs. before departure.
  3. 75% Refund: More than 24 hours before departure.
  4. The Reservation Ticket is issued subject to availability of Luxury / Mini / Deluxe Coach, weather & road conditions permitting traffic movability and availability of seats / vehicles to the passengers already booked / reservation made prior to the issue of reservation ticket.
NOTE: Rates are subject to revision.

Banqueting and Conferences

An advance and refund policy for Banqueting and Conferences organized by private parties at HPTDC hotel units, the following policy is hereby established & payment to be taken from the guests as per below mentioned terms :
  1. The 60% advance payment at the time of booking of the total estimated cost (Venue+catering+additional services)
  2. An additional 20% payment atleast 7 days before the function date, alongwith the submission of all necessary licenses/permissions form local authorities.
  3. The remaining balance if any must be paid within 7 days after the event
  4. HPTDC shall not provide venues to any private entity or Individual’s without receiving atleast 80% of the total estimated cost in advance.
  5. Guests must finalize the exact guest count and menu details 10 days before the event
  6. No adjustments to the guest count will be permitted after this deadline.
Considering that wedding functions are typically planned several months in advance and that late cancellations provide limited opportunity for rebooking, the following refund structure is hereby approved:-
  1. 90+ days before the Event : - 90% refund of the advance paid
  2. 60-89 days before the event : - 75% refund of the advance paid
  3. 31 to 59 days before the event : - 50% refund of the advance paid
  4. 30 or few days before the event : - No refund shall be paid
(10% of the initial advance will be non-refundable under all circumstances)
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